Chapter 1. General Provisions
Purpose
These Terms set out the basic conditions for using LOKA and related services provided by LOKA Research Inc. The Terms apply to all relationships between the Company and customers who enter into a service agreement.
Definitions
The Service means the services provided under the LOKA name, including related optional services, software, SDKs, and management tools. Customer services, social media users, visitors, content, browsing history, personal information, and confidential information have the meanings commonly used in the operation of the Service.
Changes
The Company may revise these Terms when necessary. Important changes will be announced by a method the Company considers appropriate, such as posting in the management screen or sending email. Continued use after a change constitutes acceptance of the revised Terms.
Chapter 2. Provision of the Service
Service details
The Company provides the Service in accordance with these Terms and separately specified conditions. Details of the Service, usage conditions, and optional services may be determined separately by the Company.
Software license
During the agreement term, the Company grants the customer a non-transferable, non-sublicensable, non-exclusive right to use the Service and related software in accordance with these Terms.
Changes and suspension
The Company may change, add, suspend, or discontinue all or part of the Service when it deems necessary. Important changes will be announced in advance where practical.
External services
When the Service integrates with external services, the customer must comply with the terms of those external providers. The Company is not responsible for defects, changes, or termination of external services.
Intellectual property
Rights to content created by the customer remain with the customer. Rights related to the Service, software, processed data, statistics, reports, graphs, and related materials belong to the Company unless otherwise agreed.
Chapter 3. Service Agreement
Formation
A person wishing to use the Service must apply by the method designated by the Company after agreeing to these Terms. The agreement is formed when the Company accepts the application.
Refusal
The Company may refuse an application if service provision is difficult, information is false or incomplete, the applicant may damage the Company’s rights or reputation, or the applicant is related to antisocial forces.
Term
The agreement term is the period agreed by the Company and the customer. Unless either party gives notice not to renew at least 30 days before expiration, the agreement renews for the same period.
Assignment
Neither party may transfer its contractual status or rights and obligations without prior written consent from the other party, except in cases of general succession such as merger.
Chapter 4. Fees
Fees
Service fees and optional service fees are the amounts agreed by the Company and the customer. Even if the agreement ends before the expiration date, the customer remains obligated to pay fees through the end of the term, and paid fees are not refunded.
Payment
The customer must pay fees by the method and due date designated by the Company. Late payment may incur delay damages permitted by law or specified by the Company.
Chapter 5. Customer Obligations
Account management
The customer is responsible for managing IDs, passwords, and account information and must not allow third parties to use them.
Prohibited acts
The customer must not violate laws or public order, infringe the rights of the Company or third parties, interfere with service operation, perform unauthorized access, reverse engineer, use the Service for competitive development or benchmarking, register false information, or engage with antisocial forces.
Content responsibility
The customer is responsible for the legality, accuracy, and rights clearance of content and data registered, transmitted, or published through the Service.
Chapter 6. Confidentiality and Personal Information
Confidentiality
Both parties must not disclose or use the other party’s confidential technical or business information for purposes other than the agreement without prior consent.
Personal information
The Company handles personal information in accordance with its Privacy Policy and applicable laws. The customer must comply with required notices, consents, and rights-handling obligations related to personal information.
Chapter 7. Suspension and Data
Use suspension
The Company may suspend all or part of the Service if the customer breaches these Terms, fails to pay fees, interferes with operation, or where required by law.
Service interruption
The Company may temporarily interrupt the Service for maintenance, failures, external service interruptions, force majeure, legal changes, or other operational or technical reasons.
Data deletion
The Company may delete customer data where reasonably necessary due to prohibited acts, system risk, legal requirements, or after a certain period following termination of the agreement.
Chapter 8. Termination
Termination by the Company
The Company may terminate the agreement if the customer breaches these Terms and fails to cure the breach within a reasonable period, if a suspension cause is not resolved, or if circumstances materially affecting the customer’s business occur.
Antisocial forces
Both parties represent that they are not related to antisocial forces and will not provide funds, make improper demands, use violence, or damage reputation. A breach allows immediate termination.
Post-termination
Upon termination, the customer must immediately stop using the Service and software and return or delete the Company’s confidential information and software as instructed.
Chapter 9. Damages and Disclaimer
Damages
If either party causes damage to the other party intentionally or negligently, it must compensate for such damage. Disputes with third parties must be resolved by the party that caused them at its own cost and responsibility.
Limitation of liability
The Company’s liability related to the Service is generally limited to one month of the basic service fee and to direct and actual ordinary damages, except in cases of willful misconduct or gross negligence.
Disclaimer
The Company does not guarantee that the Service is error-free or fit for a particular purpose. The Company is not liable for damages caused by customer error, breach of these Terms, content issues, external services, force majeure, communication failures, or legal changes.
Chapter 10. General Terms
Notices
The Company may notify customers by email, management screen posting, or another method it considers appropriate. Notices generally take effect 48 hours after posting or sending.
Individual agreements
If these Terms conflict with an individual service agreement, the individual agreement prevails.
Governing law and jurisdiction
These Terms are governed by Japanese law. The Tokyo District Court has exclusive agreed jurisdiction over disputes related to these Terms.
Consultation
Matters not provided in these Terms or questions of interpretation will be resolved through good-faith consultation between the Company and the customer.