Privacy Policy

1. Changes to this Privacy Policy

The Company may update this Privacy Policy due to changes in information management practices, laws, or service content. Important changes will be announced in an easy-to-understand manner on the Service or website, and customers may be notified by email.

If a user continues to access or use the Service after notice of a change, the user is deemed to have agreed to the change.

2. Collection of Personal Information

The Company may collect personally identifiable information from customers, social media users, and visitors to customer galleries or websites.

Information may include names, email addresses, phone numbers, IP addresses, social media usernames, public content, timestamps, and purchase-related information connected to customer galleries.

3. Use of Personal Information

The Company uses personal information to provide the Service, manage accounts and access, send technical notices, answer inquiries, provide downloadable materials, and fulfill contractual obligations.

Information from social media users may be used to provide services requested by customers, collect and manage content, request usage permission, and filter content by region or country.

4. Access, Correction, and Deletion

Users may request access to, correction of, update of, deletion of, or suspension of use of their personal information. Customers may update information through their account or contact the Company. Social media users and visitors may contact privacy@loka.co.jp.

The Company will respond to requests within a reasonable period. If the personal information is controlled by a customer, the Company may guide the customer on how to handle the request.

5. Cookies and Tracking Technologies

The Company and third-party marketing partners, affiliates, and analytics providers may use cookies, beacons, tags, scripts, and similar technologies for trend analysis, service provision, user behavior tracking, and statistical information.

Visitors may restrict cookies through browser settings, but some Service functions may be limited if cookies are disabled.

6. Retention

The Company retains personal information for the period necessary to provide the Service, comply with legal obligations, resolve disputes, and perform contracts. When the purpose is achieved, information is deleted or anonymized unless retention is legally required.

7. Disclosure

If the Company collects visitor information on behalf of a customer, it may disclose that information to the customer. The Company does not sell, rent, or provide personal information to third parties except as described in this Policy or with prior consent.

The Company may disclose information when required by law, requested by public authorities, or necessary to protect rights and service security.

8. Communications from the Company

If a user consents to marketing communications, subscribes to a newsletter, or becomes a customer of the Service, the Company may use the user’s name and email address to contact them. Users who do not wish to receive such communications may follow the unsubscribe instructions or contact support@loka.co.jp.

Important notices necessary for service provision, security, accounts, or contracts may not be subject to opt-out.

9. Protection of Personal Information

The Company implements administrative, physical, and electronic safeguards to protect personal information from unauthorized access, loss, destruction, alteration, and leakage. However, due to the nature of internet communication, complete protection cannot be guaranteed.

For questions about personal information protection, contact privacy@loka.co.jp. If a data incident occurs, the Company will provide notices and responses required by law and contract.

10. Business Transfer

If all or part of the Company’s assets are transferred to a third party due to merger, acquisition, reorganization, liquidation, or similar event, databases containing personal information may also be transferred. In such cases, the Company will provide notice regarding the change of control, changes to use of personal information, and available user choices.